Home Infusion

Your doctor will send us your prescription.

Before we fill your prescription, our pharmacy staff handles all approvals with your insurance provider and lets you know if you have a co-pay or out-of-pocket cost.

We work with your doctor to arrange refills and renewals of your prescriptions. Our team will contact you when it’s time to refill a prescription to make sure you don’t run out. If you have any questions, please call us at 877-207-3933.

If for any reason we are unable to fill your prescription, we will let you know and help you find a pharmacy that can.

Our team is here to help provide financial information and assistance for your medications. Our goal is to ensure you receive the best possible care throughout treatment. This includes:

• Reviewing your benefits to determine what coverage you have
• Determining if our services are in network with your insurance
• Ensuring that prior authorizations for your prescriptions are completed in a timely manner
• Helping you understand your out-of-pocket costs such as deductibles, co-pays and co-insurance
• Helping you enroll in patient assistance or co-pay assistance programs, if needed
• Providing the cash price of your medication, upon request
• Writing appeal letters if your health plan denies coverage for your prescriptions, supplies or equipment

Please contact us at 877-207-3933 for any claims-related information.

Once your medication is ready, our staff will arrange to have it delivered directly to your home at a time that is convenient for you. We will also provide education and set up care services as needed.

Depending on your specific needs, the initial delivery to your home may include additional supplies such as an infusion pump and pole.

Your supplies may be delivered to your home by a courier, FedEx or UPS. Please make sure to inspect all of your medication and supplies before you sign the delivery ticket and ensure that it matches what you received. If you have any questions about a delivery, call us at 877-207-3933.

Our team will keep you informed of the status of your prescription and let you know if any delays are expected. If there is a delay with your medication delivery, we will make every attempt to contact you. If your medication does not arrive on the expected day or if you have any questions on the status of your order, please call us at 877-207-3933. We will track your order and let you know when you can expect delivery.

Whenever possible and when required by your insurance, our team substitutes a lower-cost generic medication for a brand name, if available, unless you or your doctor have asked for a specific brand-name drug. If you require a specific brand-name drug when a generic is available, please let us know so we can complete a benefit investigation on your behalf.

A member of our team will notify you and your doctor if there is a drug recall that affects any of your prescriptions.

Your home therapy may require the use of an infusion pump. Since as infusion pumps are fragile and expensive, we ask that you safeguard it during the course of your therapy, as you will need to return it afterward. Upon completion of your therapy, our team will either arrange to pick up your boxed pump or send a prepaid shipping box to use for your return.

Since infusion pumps require periodic testing and maintenance, we may need to exchange your pump if your treatment is lengthy. Should your pump require service, our team will contact you to exchange it.

Your satisfaction and safety are our top priority. We would love to know how we are doing. Please take a few minutes to complete our satisfaction survey when received.

You can also contact the following organizations:

Accreditation Commission for Health Care (ACHC):

• File a complaint
• Phone Number: 855-937-2242

Florida Board of Pharmacy:

• File a complaint
• Phone Number: 850-488-0595

To make sure there is no delay in medication delivery, we provide easy bill payment. Please call to pay an invoice over the phone using a credit card or debit card. You will receive a confirmation number and payment receipt.

Call your doctor if any of the following occurs:

• Fever with a temperature of 100.4°F (38°C) or higher
• Nausea, vomiting or diarrhea and/or stomach pain
• Skin reactions like hives, flushed skin or paleness, or as directed by your doctor

Call Baptist Health Infusion Care Pharmacy if any of the following occurs:

• Pain, redness or coolness
• Swelling in the arm, neck or chest
• Fever
• Chills
• Drainage at the exit site
• The catheter slips or comes out
• Your catheter does not flush or flow correctly

Call 911 immediately if a life-threatening emergency should occur during your therapy.

If you suspect there is an issue with your medication, supplies or equipment, or you are having an adverse reaction, contact us immediately at 877-207-3933.

If you are experiencing any side effects from your medication, contact us or your doctor for medical advice.

If you have an after-hours question for the pharmacist, call 877-207-3933 and leave your contact information for the on-call pharmacist, who will respond as soon as possible.

Depending on your therapy, Baptist Health Infusion Care Pharmacy will provide you with a “sharps” or medical waste container when you receive your medication. Use it to dispose of the following items:

• Any used IV cannulas, IV catheters, needles, syringes or vials
• Any items contaminated with chemotherapy, including IV bags and tubing

Remember to keep these important safety tips in mind when disposing of your sharps:

• Put the used needle in the sharps container immediately after use.
• Do not throw loose needles in the garbage or recycling bin.
• Do not flush needles.
• Do not leave needles around the house.
• Do not replace the cap onto a used needle.
• Do not fill the sharps container past the line that indicates when it is full.

When your sharps container is full or your therapy is complete, you should seal your “sharps” or medical waste container and mail it back using the prepaid shipping box.

If you have questions about your sharps container or how to safely dispose of it, please contact us at 877-207-3933.

In the event of a hurricane or other natural disaster, it is important to be prepared with supplies to last you throughout and after the event. This is because, after a hurricane or disaster, you may be cut off from your power and/or water supply, your car may be damaged, or roads may become damaged, blocked or flooded.

Baptist Health Infusion Care Pharmacy will reach out to you upon issuance of a warning of a pending natural disaster (hurricane or tropical storm). While we will be unable to deliver medications and supplies during a natural disaster, our team will work with you to address any changes to delivery schedules and any additional coordination that may be needed to ensure your therapy is not interrupted.

• For any immediate emergencies, dial 911.
• For urgent matters, call Baptist Health Infusion Care Pharmacy at 877-207-3933.
• If evacuation is necessary and you are unable to go to a site that can support your infusion therapy needs, we can help you make arrangements to continue critical therapies in a hospital. Please call Baptist Health Infusion Care Pharmacy to update us on your location and change your medication delivery location as necessary.